Privacy Policy – w123 Pakistan Online Gaming Data Protection

w123 collects personal data in the following categories. We only collect what we actually need for the specific purpose identified – not more.

Every piece of data w123 collects has a specific, legitimate purpose. We do not process data for purposes beyond those described here without first obtaining your explicit consent or establishing a new legitimate legal basis.

• Account management: Creating and maintaining your w123 account, verifying your identity, authenticating logins and managing account security settings.
• Payment processing: Authorising PKR deposits from Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments; processing withdrawals to your verified payment method; maintaining accurate transaction records for your review and for audit compliance.
• Service delivery: Making cricket betting, jackpot slots, card games, virtual sports, Ludo and all other w123 products available to your account and settling your bets and game results accurately.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, multi-accounting, money laundering, bonus abuse and other prohibited conduct defined in the w123 Terms and Conditions. Protecting both individual players and the platform as a whole.
• Responsible gaming compliance: Monitoring gaming behaviour for indicators of problematic play, applying limits you have set, enforcing self-exclusion periods and fulfilling our duty-of-care obligations to Pakistani players.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and communicating material changes to your account or to w123 policies.
• Platform improvement: Using aggregated, anonymised usage data to understand how Pakistani players interact with w123 products, identify bugs and improve the platform experience. Individual player data is not used for this purpose in identifiable form.
• Marketing communications: Sending you information about w123 promotions, bonuses and new products only if you have opted in to receive such communications. You may unsubscribe at any time through your account notification settings or by contacting support.

w123 processes your personal data under the following legal bases, applied to the relevant activities:

Because w123 operates entirely in Pakistani Rupees and processes transactions through Pakistan's most-used mobile money platforms and banks, we handle financial data that requires particular care. Here is exactly how payment data is managed.

• PKR deposit and withdrawal amounts, dates and transaction reference numbers are recorded in your w123 account history and retained for the period specified in Section 7.
• The payment method identifier (e.g. the Easypaisa mobile number or bank account title) associated with your account is stored to enforce the same-name payment policy and to process future withdrawals to the correct account.
• Transaction records may be shared with fraud prevention services or financial compliance authorities if required by law or if there is credible suspicion of money laundering.
• w123 does not use your payment data for any purpose other than processing your transactions and meeting financial compliance obligations.
• All financial data is processed over encrypted connections. Payment processor partners used by w123 operate under their own data security standards applicable to financial services.

Like most websites, w123 uses cookies and similar technologies to keep the platform functioning correctly and to understand how players interact with it. We are transparent about what we use and why.

w123 does not use third-party advertising cookies that track your browsing activity on other websites. Your technical data (IP address, device type, browser) is used solely for security, session management and platform diagnostics.

Most browsers allow you to view and delete cookies through their settings menu. Deleting essential cookies will log you out of your w123 session. Blocking essential cookies will prevent the platform from functioning correctly.

w123 does not sell your data. Period. We do share certain data with carefully selected third parties where it is genuinely necessary to operate the platform – and we are specific about who those parties are and why.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card networks receive the transaction data required to process your PKR deposits and withdrawals. They operate under their own privacy frameworks applicable to financial services providers in Pakistan.
• Identity verification providers: When w123 needs to verify your identity or age, a specialist KYC (Know Your Customer) service provider may process your identity documents. These providers operate under strict data security requirements and use your data only for the specific verification request.
• Game software providers: The RNG slot, casino and virtual sports game titles in the w123 lobby are provided by licensed third-party game studios. These providers may receive anonymised session data to support game operation and RTP auditing. They do not receive your name, contact details or PKR payment information.
• Fraud prevention services: Specialised fraud detection systems may process your IP address, device fingerprint and transaction patterns to identify suspicious activity. These systems do not retain your data beyond the period required for the fraud assessment.
• Legal and regulatory authorities: w123 will disclose account or transaction data to competent authorities where required by applicable law, court order or regulatory obligation. We will notify affected players where legally permitted to do so.
• Responsible gaming organisations: In the event of a self-exclusion request, minimal identifying information may be shared with industry self-exclusion schemes to prevent circumvention of the exclusion across partner platforms.

w123 retains your data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve any disputes that may arise. The following retention periods apply:

• Active account data: Retained for the lifetime of your w123 account plus 5 years following account closure, to meet financial audit and anti-money laundering record-keeping requirements.
• Transaction records (PKR deposits/withdrawals): Retained for a minimum of 5 years following each transaction in accordance with financial compliance obligations.
• Betting and gaming history: Retained for 5 years following each event. Used for dispute resolution, responsible gaming monitoring and regulatory audits.
• Support communications: Retained for 3 years following the final exchange in a support thread. Helps resolve recurring issues and maintain service quality records.
• Self-exclusion records: Retained indefinitely. Self-exclusion records must be preserved to prevent excluded individuals from re-registering and to honour responsible gaming commitments.
• Technical/session data: IP addresses and device data are retained for 12 months for security and fraud prevention purposes, then anonymised or deleted.
• Marketing consent records: Retained for 3 years following withdrawal of consent, as evidence of the consent decision.

When data is no longer required under the applicable retention period and no legal obligation requires its preservation, w123 securely deletes or permanently anonymises the data.

As a w123 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at support@w123.run with the subject line "Privacy Request" and we will respond within 10 business days.

w123 is strictly for adults aged 18 and above. w123 does not knowingly collect personal data from any individual under the age of 18. If you are a parent or guardian and you believe your child has registered an account on w123, please contact us immediately at support@w123.run. We will investigate the account, close it if the user is confirmed to be under 18, and securely delete all associated personal data without retention. Age verification checks are applied during registration and may be repeated at any stage during account operation.

w123 implements comprehensive technical and organisational security measures to protect your personal data. The key measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the w123 platform.
• Encryption at rest for all personal and financial data stored on w123 servers.
• Role-based access controls ensuring w123 staff can only access the data necessary for their specific job function.
• Two-factor authentication options available to all w123 account holders and mandatory for platform administrators.
• Automated threat detection systems monitoring for unusual login patterns, suspicious transactions and potential account takeover attempts in real time.
• Regular security assessments of the w123 platform infrastructure, payment integrations and data storage systems.
• Incident response procedures enabling w123 to rapidly contain and assess any security breach, notify affected players without undue delay and take corrective action.

No digital platform can guarantee absolute security against all possible threats. If you suspect your w123 account has been compromised, change your password immediately and contact support. w123 will assist with account recovery and investigate any unauthorised access.

w123 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data protection requirements or improvements to how we communicate privacy practices to Pakistani players. When material changes are made to this policy, we will notify registered users by in-platform notification or email at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the current version. We encourage you to review this policy periodically. Continued use of the w123 platform after a revised policy takes effect constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy concern about how w123 handles your personal data, please contact us using the following details.